Give Your Team an Excellent Customer Experience for Profitability

Every month, about 500,000 begin a new business and many entrepreneurs do not realize how the customer experience not only relates to consumers but also their teams. In fact, an exceptional customer experience means increased profitability, and your team has a significant part to play in the business.One of the most critical things you can do for your business is to get the right people working with you in whatever capacity. Perhaps you’ll have people working with you who are consultants or hourly employees that focus on some of the nitty-gritty, which allows you to grow and develop customers and maximize revenue. Regardless of who makes up your “team,” it’s always important to remember that the people who are involved in your business have a lot to do with your success.So, treat them as you would your customers and give them an excellent customer experience!Valued EmployeeSome time ago, a manager on my team in one of my businesses wanted to brainstorm some ideas to retain a valued team member. The issue was that this person what a great asset to our company, but within the business itself and that department, there as no opportunity for advancement at that time. We had a sense that the employee was putting out feelers and the manager and I found ourselves brainstorming ideas for retention. Ultimately, the manager had an off-site conversation, and we found a perfect job for this person in another area of one of my other businesses.I asked my manager to have a conversation with the team member off-site. I asked the manager to treat the employee as he would a customer and get an understanding of this person’s thoughts and ideas for their career in the short and long term, and also with our company. It made the difference for us, and we were able to retain this person. We created a win-win situation because we made sure to let the team member know we were listening and valued them.Your Team is Your First CustomerYou should consider everyone who works with you as a customer. And, as the leader and entrepreneur, it’s your task to give them not only everything they need to ensure that they do their jobs well but, also so your team have the opportunity to develop with you–especially if they are talented, committed and a great worker.If you think that your business is to make a profit, you would be correct. But, to get to profitability, you need to have a crew that’s rowing with you in the same direction and at the same pace. The way you develop that team is by being a leader and serving them and their needs and interests. You have to make sure your team feels valued for their thoughts, energy and work ethic. When your team understands that you care and appreciate them, guess what happens? They’re more committed to your company, and they’re productivity increases.Your Team and Profit MarginToday’s customers are demanding. More than likely, by the time they’re calling you on the telephone or sending you an email, they’ve already done their research on you. They know what an acceptable price is for your product or service and they’re also looking for a customer experience that will be integral for them to maintaining a relationship with you.Although it would be nice, you’re not going to communicate with every customer personally. It’s simply impossible. Therefore, you have to create an environment that will provide customer excellence, and your team members will deliver it. Not only will the people in the sales team be responsible for providing an excellent customer experience, but so will your marketing team, finance people, and others. Every area ultimately is working toward the same goal, profitability, and success. And, everyone is contributing toward the customer experience. If you model an excellent team experience for your employees, they will see that this is an essential aspect of the company’s core values. With excellent service comes a higher profit margin.Starting a business is a great learning experience, and it’s something I recommend doing if you’re inclined. But with the business planning, finances, marketing, operations, sales, customers, management, leadership and all of the other issues you have to deal with as a business owner, the one you don’t want to forget is your team. Being a leader that looks to provide them excellence will create an essential “customer experience” within your company. Show your team every day what it means to go above and beyond. If you create a business environment that’s always looking to meet their needs, in turn, your team will turn around and seek to ensure that your customer’s needs are met as well.

Are Top Web Sites Good For Everybody?

Top web sites are site lists focused around a common topic, for example clip art, pets, music etc.

Sites on these lists are ranked in order of “votes” – the site that gets voted most gets the top place, the site that gets the 2nd biggest amount of votes gets the second place and so on. The voting system is simple; each top web site member places a link back to the top web site on his site and for each visitor that clicks the link, the site gets one vote.

What Are The Top Web Sites?

It’s a links site, that ranks member’s sites by the amount of traffic they send in. They usually rank a list of the top 10 – 100 sites focused around a common topic, for example health, business, music etc.

The sites on these lists are ranked in order of “votes” – or referrers. The top referrers get one banner of theirs listed free of charge, in the top web sites section.

The top web sites have three common areas:

* The Index: that’s the actual list of sites ordered by hits in

* The Sign up and Login page, where webmasters add their sites, modify setting and view stats

* The Enter page. Some top web sites have gateway pages in order to protect themselves from cheating.

In order to generate votes, each top web site’s member places a link back to the top web site on his web site, and every time one of his visitors clicks over that link, he gets one vote. The more votes he gets, the better his position will be on the top web sites list.

The site that gets voted most gets the top place, the site that gets the 2nd biggest amount of votes gets the second place and so on.

Obviously, most of the traffic that goes to the top web sites pages, go to the high ranking sites, although some of the lower-ranking ones can also get a reasonable share. And the top web sites pages get traffic through the voting system, so everybody gets more traffic.

Top web site lists are then very similar to the reciprocal links exchanges; but with an important difference, at the top web sites lists, there is a “middleman” and you can’t really tell with which sites you’re exchanging traffic with.

The main system utilized for requesting the “votes” to the top web site is usually a picture, and this could be a real problem. If the link picture is too big or you put in a too prominent place, your site might look unprofessional. If you use a small link picture, then you might not get the votes you need to rise on the list because people might miss it.

Top web site lists allow you to automate the link exchange and distribute traffic between participating sites according to the traffic they send in. And they increase the traffic to your web site for free.

But as always the big question is: Do top web sites work?

Sometimes they do, and sometimes they don’t, it all depends on the quality of the top web site in question.

How Should You Chose A Top Web Site?

* Look for one that doesn’t have any pop-up windows

* It must have a lot of sites closely related to the subject of your site

* It must have it’s own domain

* Monitor the traffic you’re sending to the list and the traffic you’re getting from it. If you send more than you receive, resign and find another topsite or other promotion method. On “How to Sell on The Web” you can find dozens of ways to get traffic to your web site.

How To Find Your Top Web Site

* Look for sites dealing with the same subject as you. They might even already be a member of a related top site

* Look for “top site” “top web site” or “topsite” at the Search engines

* Browse the topsite list directory: www dot topsitelists dot com/directory/

Once you chose the top web site that you like, just fill out the form and your site will be ready to be visited. Then you will have to ad to your place the HTML script that the top web site will give you. This script is the one that will allow your visitors to vote from your site.

Are Top Web Sites Good For Everybody?

No, they aren’t… If you have a content web site, who’s objective is to provide resources to your visitors, then including your site in a a top web site’s list could be a good idea.

If you have created an awesome site to sell products or services, and give the people the opportunity to vote for your site; they might get so enthusiastic with the good content of your site, that they decide to vote for you, so they click on the voting button and…! They jump to the top web sites page, and your sale is lost!

What Can You Expect From A Top Web Site?

To have a high ranking in a very visited top web site list can be very good for you, because it will increase your site’s traffic, and traffic means sales, and the opportunity to sell advertising space. Domain Domain